Got your first order? Congratulations! Doesn’t it feel great to make money on your terms from a computer and a WiFi connection? All that’s left is to fulfill your order on eBay.

Imagine how high you can scale this business with the right knowledge and tools that helped you up until this point. The skies are the limit, and we are here to make sure it happens, as long as you continue to put in the work!

Now that we got our first order, we need to fulfill it from the source and ship it directly to the buyer. 

There are a few methods to go about order fulfillment, which we will go over in this guide. Learn about them and choose whichever suits you best.

The AutoDS Orders Page Overview

autods orders page

First, let’s get familiar with the orders page. Every order we get will show up on the orders page of AutoDS, and everything we need is there. Simply click on the ‘Orders’ link on the left menu.

Some of the things that we can see there are which products sold, the dates, order status, the item ID on our shop on the source site, buyer info, buy/sell prices, our profit, and more.

As soon as we get an order, we will see it in ‘Pending’ status:

pending status ebay orders

Before we get into the order fulfillment methods, let’s learn about the order statuses and their meaning.

Order Statuses Explanation

We know that every order starts in the ‘Pending’ status, as long as we are not using automatic eBay order fulfillment services.

After that, the statuses will change automatically or manually, depending on our ordering preferences, which we will get to soon. 

Here’s the lifecycle of order statuses from the top:

status explanation ebay orders

Now, let’s go over the meaning of each status.

Pending

A new order starts in the ‘pending’ status as long as you are not connected to our automated order processing service (explanation on that soon). 

Once enabling order automation, your orders will start in the ‘In order process’ status.

in order progress

If you opted into the auto-ordering service after receiving your orders, simply switch from ‘pending’ to ‘Send To Auto Order,’ and the process will begin.

send to auto order autods

In Order Progress

If you’re in the Fulfilled by AutoDS / Auto ordering service, new orders will start in the ‘In Order Progress’ (instead of pending) status and will be automatically fulfilled. 

Ordered

Once an eBay order has been fulfilled, we’ll move it to the ‘ordered’ status and fill in the source’s order number. Then, click ‘Update.’

order info ebay autods

However, if you’re using the Fulfilled by AutoDS / Auto ordering service, there’s no need to worry about changing the order status. This is done automatically by the system, along with the source order number.

Shipped

As soon as tracking information is available on the source site, we’ll change the order status from ‘ordered’ to ‘shipped,’ as well as provide tracking information.

tracking information ebay autods

Furthermore, don’t forget to update the tracking information on the order on eBay. 

We want to maintain a healthy seller account status, and a part of that is providing readable tracking information on time.

Keep in mind that with the Fulfilled by AutoDS / Auto ordering eBay services, there’s no need for human interaction here, as it’s all completely automated. AutoDS will update the order status along with tracking information in the system and also in your eBay orders.

Delivered

The last and final order status is ‘Delivered’, for once a fulfilled eBay order has reached its destination. 

Once again, if we’re not using the Fulfilled by AutoDS / Auto ordering service, we’ll have to check each order and change the status accordingly. Otherwise, it will be checked and automated for you.

Canceled

If a buyer wishes to cancel an order, simply switch the order status to ‘Canceled.’ Keep in mind that this does not cancel the order and refund the customer on eBay, which we have to do ourselves.

Also, for automated orders, switching to ‘canceled’ is only effective before the order is processed. If the order is already sent out, it will not cancel the order. For that, we have the ‘Request to Cancel’ status.

Request to Cancel

On automated orders, from the ‘Ordered’ status, we have the option to switch the status to ‘Request to Cancel’. This works for orders that were already processed by the system.

request to cancel ebay order autods

AutoDS will request a return label from the source, which will be available automatically next to the order status once it’s ready:

download return label order fulfillment ebay

Simply click to download the return label, and send it to your buyer. Once the product returns, your AutoDS auto-order balance will receive a full refund for that order.

Failed Orders

If an eBay order fails to process using automated orders, we’ll see a red error message with an exclamation mark which we can hover over to read why the order failed to process.

failed ebay order autods

For help with your specific error, feel free to reach out to our customer support team. They will be more than happy to assist you with anything related to the AutoDS platform.

Unmonitored

Finally, we have the ‘Unmonitored Orders’ status. This can show up from the start instead of ‘pending’ / ‘in order process’ and means that this product is not being monitored by AutoDS.

unmonitored ebay products autods

To start monitoring this product, click on the order status, then click on ‘Add Product.’ 

Then, the untracked products screen will show up, where we can add the product information manually or import it from a CSV file to save time with multiple untracked products.

For more information on configuring untracked products, we have a full help guide and a video explaining everything you need to know.

Order Processing Methods

Now that we know about all of the order statuses and what they mean, we’ll cover the three methods to fulfill our eBay orders

1. Manual Order Processing

manual order fulfillment ebay

Processing orders manually is the least recommended method, as it requires a lot of work, making it the most time-consuming method from the rest. 

To process orders manually, simply login to your supplier’s website and purchase the product directly to your buyer’s address

Also, don’t forget to change the order status on AutoDS accordingly with the order number. The same goes for when the product is shipped with the tracking number. 

Furthermore, if the buyer wishes to cancel the order after it’s processed, you’ll need to contact your supplier and ask for a return label. It’s crucial to keep a log of all of our return requests to make sure we’re not leaving anything behind.

Lastly, be sure to order products in gift packaging/without source logos, receipts, etc. If there are no gift options available, reach out to your seller and let them know that the product should be sent without the source price, logos, etc.

2. Fulfilled By AutoDS

fulfilled by autods ebay orders

Our number one recommendation for eBay order processing is to use the ‘Fulfilled By AutoDS’ service. 

With the Fulfilled By AutoDS service, all of your orders will be processed automatically. There’s no need for any interaction on your side. Suppliers such as Amazon, Home Depot, AliExpress, and Walmart are all supported for the automated ordering service.

Not only will the orders process automatically, but tracking information will also update automatically on AutoDs and your eBay store, along with Bluecare Express tracking conversions for tracking numbers not supported by eBay.

One-click returns are also a massive benefit from this service, as all we have to do is switch the order status to ‘Request to Cancel,’ as explained above in the order statuses section.

request to cancel ebay order fulfillment

Best of all, we don’t need to create any personal accounts on any of the supported suppliers’ sites! AutoDS will use its buyer accounts to fulfill your orders, so you won’t have to deal with locked accounts, verifications, and so forth.

On top of that, your cash flow will remain smooth since you can fill your auto-order balance directly from PayPal – the same way you’re getting paid. This means that you won’t need to use your credit card to process each order, and you won’t have to bother your bank for higher credit limits!

Every time you get an order, the system will deduct the source price from your auto-order balance and fulfill the eBay order automatically.

But first, before the fun begins, we need to opt-in for the auto-ordering system.

How To Opt-in For the ‘Fulfilled By AutoDS’ Service

To opt-in for automatic eBay order fulfillment, click on ‘Settings’ on the left menu, then on the ‘Plans & Add-ons’ column on top.

Next, scroll down to the ‘Addons’ section, where you will find the ‘Orders Processor.’

enable order fulfillment processor ebay

Activate it by clicking on ‘Enable’ on the right. The auto-ordering service costs an additional $8 per month and includes auto-ordering, automatic tracking updates, and automated messages to your buyers. 

Once we purchase the orders processor package, we need to activate the ‘Fulfilled By AutoDS’ service for each supplier that we want our orders processed automatically.

On AutoDS, navigate to Settings > Store Settings > Orders. 

Then, click on the supplier on the left menu to edit their order settings. 

Finally, click on the ‘Process orders using the ‘Fulfilled by AutoDS’ Service’ to activate automatic order processing using that supplier.

process orders fulfilled by autods ebay

If you want new orders to process automatically instead of waiting for your action, check-in ‘Automatic Orders.’ Otherwise, new orders will start in ‘Pending’ status, and you will have to move them to ‘In Order Process’ to begin the order process.

We also have the option to ‘Override customer’s phone number’ if we do not want the shipping carriers to send our buyers SMSs, although for AliExpress orders it’s best to not override it. This way, our buyers will know once the package arrives at their location.

We can also set a maximum purchase order price to avoid order automation on expensive orders, and a maximum loss to avoid automating orders at a certain loss in profit. 

Great, that was easy. Our accounts are now able to manage automatic orders. All we need is to add auto-order credits and balance to fulfill our orders. 

How To Add Auto-Order Credits

Auto-ordering credits are like tokens for using an arcade machine. Each auto-order costs one credit, and the more we buy, the cheaper each auto-order credit costs.

Every new AutoDS account gets 30 free auto-order credits, so you can try before you buy. Once we use all of them, we can purchase additional credits by clicking on the ‘Buy Credit’ button on the top right of the orders page:

ebay auto order credits autods

Then, we can choose which credits package suits us best. Click on the credits package you want, then click ‘Buy’ on the bottom right, and you’re good to go!

buy credits autods ebay order fulfillment

How To Add Balance for ‘Fulfilled By AutoDS’

Now that we have automatic orders on our subscription and we’re full of auto-order credits, the last thing that we need is to add balance to pay for our orders.

Next to the ‘Buy Credit’ button, you’ll notice a clipboard/lightning icon on the orders page’s top right

add balance ebay auto orders

Hover over that icon to see your current account balance, view your purchase history, or download invoices for any order in case you need it. 

Click on ‘Load’ to load balance into your account. You can pay for it using PayPal (4% fee) or Payoneer (0% fee). Once the payment goes through successfully, your balance would load and show up instantly.

And that’s all there is to it – our auto-ordering accounts are active, we have auto-order credits, and we filled up our ‘Fulfilled By AutoDS’ balance to pay for the orders. 

Our business is ready for order automation, and we have no stress or worries since we are not using our credit cards or personal accounts to issue the orders and returns. Plus, our buyers will receive their packages at blazing-fast speeds

3. Automatic Orders

Additionally, we have an automatic ordering method that automates your orders using your purchase accounts and payment methods

In other words, instead of loading your order balance and allowing AutoDS to fulfill orders using its purchase accounts (Fulfilled by AutoDS), AutoDS will use your purchase accounts with your payment methods to automatically fulfill your orders. You will also have to take care of returns and refunds through your suppliers.

Everything else stays the same – automatic tracking updates, messages to buyers, and order automation.

How To Opt-in For the ‘Automatic Orders’ Service

Just like opting in for the ‘Fulfilled by AutoDS’ service, we need to start by activating the ‘Automatic orders’ on our subscription.

Click on ‘Settings’ on the left menu, then on the ‘Plans & Add-ons’ column on top.

Next, scroll down to the ‘Addons’ section, where you will find the ‘Orders Processor.’

enable orders processor autods

Activate it by clicking on ‘Enable’ on the right. The auto-ordering service costs an additional $8 per month and includes auto-ordering, automatic tracking updates, and automated messages to your buyers. Next, we need to add a purchase account to fulfill our orders.

How To Add a Purchasing Account

On AutoDS, navigate to Settings > Buy Accounts. Then, click on ‘Add Account.’

add buy account autods

 

Next, fill in all of the required fields like the image above, starting with the supplier (AliExpress is our example). Make sure that the email and password correspond with your account information through the chosen supplier. Then, click on ‘Next.

Now, we need to enter our payment method for fulfilling orders through that supplier.

add buy account autods

From the payment method drop-down menu, choose ‘Credit Card,’ click ‘Add Credit Card,’ and enter your credit card information. 

Finally, click on ‘Next’ to enter our final settings for this buyer account.

add buy account autods

Here, we can limit our maximum orders we allow in ‘pending’ status (if we chose not to automate the order processing as soon as the orders come in). 

Additionally, we can limit the price limit of our daily orders if we do not wish to exceed a certain daily limit. Since in this automatic ordering method we’re using our credit line to process the orders, this can be relevant for those who have a limited daily credit limit.

How To Add Auto-Order Credits

Auto-ordering credits are like tokens for using an arcade machine. Each auto-order costs one credit, and the more we buy, the cheaper each auto-order credit costs.

Every new AutoDS account gets 30 free auto-order credits, so you can try before you buy. Once we use all of them, we can purchase additional credits by clicking on the ‘Buy Credit’ button on the top right of the orders page:

buy auto order credits autods

Then, we can choose which credits package suits us best. Click on the credits package you want, then click ‘Buy’ on the bottom right, and you’re good to go!

buy credits autods

Finally, we’ll click on ‘Auto order / Auto-tracking numbers’ to enable automatic ordering and automatic tracking updates for this supplier.

How To Activate Automatic Orders

Once we finish adding our purchase accounts, we need to activate the ‘Automatic Orders’ service for each supplier that we want our eBay orders fulfilled automatically (to start with the ‘In Order Process’ status instead of ‘Pending.)

On AutoDS, navigate to Settings > Store Settings > Orders. 

Then, click on the supplier on the left menu to edit their order settings. 

Finally, click on the ‘Automatic Orders’ to activate automatic order processing using that supplier.

orders processor autods settings+

We also have the option to ‘Override customer’s phone number’ if we do not want the shipping carriers to send our buyers SMSs, although for AliExpress orders it’s best to not override it. This way, our buyers will know once the package arrives at their location.

We can also set a maximum purchase order price to avoid order automation on expensive orders, and a maximum loss to avoid automating orders at a certain loss in profit. 

And that is all there is to it! Now we have full order automation, whether using the Fulfilled By AutoDS service without using our buy accounts or Automatic Orders with using our buyer accounts, we can count on the system to take care of all of our orders.

These methods leave no room for human error, our customers will receive their packages fast, and we have more time on our hands to invest in growing our dropshipping business. Enjoy the freedom!