Manage all your customer questions, solve cases, process returns, handle order cancellations - everything in one place.
Manage all your customer support in one place – from all your stores together. Answer messages, handle returns, cases, cancellation from one place.
Create premade templates and save them for later access to quickly answer your customers’ messages
Make the use of the AutoDS tags to automatically import buyers’ details like the buyer’s name, username product name, sold date, and a lot more.
See the full conversation between you and your buyers, all on one page. It is more comfortable than on eBay, where you have to check different messages from the same buyer.
Communicate with your customers like if you are talking with your friends on social media.
The process is easy and you can try it for only $1. After registration, you will be able to configure your store and start saving time, using the automated eBay price & stock monitoring of AutoDS.
Link your eBay store to AutoDS using the on-boarding process of AutoDS.
Access all your inbox, sent, and trash messages. Also, check all cancellation requests, returns cases, opened and closed cases on your eBay account without going back and forth between eBay and your monitoring software.
Respond to your buyer’s messages along with cancellation requests. Handling returns, uploading pictures, return labels and checking returns status. Managing all your opened cases on your eBay account along with the closed cases. You can upload tracking numbers, refund your buyers, escalate a case, and more.
Manage all your customer messages in one place, including inbox, sent, and trash messages.
Save message templates for later usage and easily access them by searching the template title. Also, you can use tags so the system will automatically fill in the details in the message.
Handle all your returns and check their statuses along with getting the full information about the return cases, including return info, seller info, item info, supplier info, and return shipment information.
Access to all the opened and closed cases on your eBay account and with the option to upload tracking numbers, refund the buyers, and more.
Managing all the cancellation requests created by your buyers as well as cancellations created by you.
No more jumping to the orders page to find the order details. You can do that from the returns, cases, and cancellation requests.
The full client details will be available to you on the same page, which is much more comfortable and time saver.
7 days trial
Easy to migrate
Sure there is! You can try AutoDS for just $1 and get all the features that AutoDS offers.
Yes, the migration process is quick and simple. Here is a step-by-step guide.
Yes, absolutely! This is the main reason why we developed the AutoDS eBay customer support management system so you can access all your messages in one place.
Yes, you do not need to access eBay anymore, you can handle everything from inside the AutoDS system.
Yes, you can and it’s very easy, you just need to create a virtual assistant account from inside AutoDS, and you can share access with your VA’
No, the eBay customer support management system only supports the API version of AutoDS
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