17TRACK is a tracking tool for cross-border e-commerce and a must-have app for newbies to help e-commerce businesses improve their customers’ post-purchase experience. It provides all the essential functions for parcel tracking, including tracking the logistics status of all Shopify orders in real-time in the background and free email notifications that you can send to customers about the status of their parcels.

Why can't I find my order on 17TRACK?

There following reasons may apply: The order has not been shipped. Shopify stores are not authorized to 17TRACK. To track orders from other e-commerce platforms, please manually add orders to the 17TRACK.

When does the order status update?

17TRACK automatically gets the latest tracking info from the carriers every 6-12 hours.

What carriers are supported by 17TRACK?

17TRACK supports 1500+ carriers, UPU, guaranteeing more than 99% of postal channels, as well as international business express, etc., including popular carriers: USPS, Cainiao, Royal Mail, YunExpress, 4PX, YANWEN, etc. Click this link to view the carrier list.

How can I track my shipments with 17Track?

First, go to the shop where you placed your order to get the tracking number. Then, put the tracking number in the 17TRACK APP or go to the 17TRACK homepage to track your shipment.

Does 17Track work worldwide?

Yes, it does! 17Track is a global package tracking platform.

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17TRACK & AutoDS Integration

With the integration of 17TRACK and AutoDS, all your orders are easily tracked, notifications are automatically sent to your customers, and you can easily control the logistics from order placement to track.

17TRACK Top Features & Benefits

Use the ALL-IN-ONE global package tracking platform to track the entire section of logistics and notify customers automatically.

Shipments Total Monitoring

Support 1500+ carriers, USPS, Cainiao, YunExpress, and Royal Mail. Auto-tracking and status classification enables easier package management.

Delightful After-sales Experience

Free tracking page, customizable shipments display, and designable page style. Redirection enables tracking in-store for a better experience.

Efficient Auto-Notification

Free & Unlimited Emails. Automatically notify your customers and yourself when the shipment status is updated.

Multi-language Localization

The language and track details of the store inquiry page can be translated, supporting 27 languages worldwide.

About 17TRACK

Track your orders across 1500+ global carriers, Embed branded tracking page, Auto email, Buyer Protection.